FAQ
M&J Hair Haven a faith-based brand?
Yes! M&J Hair Haven is a faith-based, Christian-owned business created with purpose and prayer. Every product is crafted to glorify God while helping women and children embrace the natural beauty he gave them.
Do you ship internationally?
Not yet! At this time, we only ship within the United States. We plan to expand as we grow.
How long does shipping take?
Processing takes 2–4 business days. After shipping, orders typically arrive in 3–7 business days depending on your location.
Can I track my order?
Absolutely! Once your package ships, you’ll receive an email with your tracking number.
What if my package is lost or damaged?
If your order arrives damaged or goes missing, please contact us at mjhairhaven@gmail.com within 7 days. We’ll do our best to make it right.
Do you accept returns or exchanges?
Due to the handmade and hygienic nature of our products, all sales are generally final. However, if there's an issue with your order, we'll gladly assist and do our best to make it right.
Are your products safe for kids?
Yes! We use gentle, plant-based ingredients — perfect for the whole family. But always do a patch test first and avoid contact with eyes.
How should I store my products?
Keep your products in a cool, dry place and out of direct sunlight. Seal the lid tightly after each use.
How long do your products last?
Our products are best used within 12 months of opening for maximum freshness and effectiveness.
Are your products handmade?
Yes! All M&J Hair Haven products are handcrafted in small batches with care, prayer, and purpose.
Do your products contain chemicals?
No harsh chemicals, parabens, or sulfates here! Just natural, botanical, and Ayurvedic ingredients designed to nourish and protect.
I have allergies. Can I use your products?
Please check our full ingredient lists. If you have sensitivities to herbs, nuts, or essential oils, consult a doctor before use. Always patch test first.
Where can I find faith-based encouragement?
Follow us on Instagram @mjhair02 and TikTok @mjhairheavenllc for uplifting content, scripture-based messages, and tips on how to care for your hair and spirit.
What’s launching soon?
Coming soon:
• Our M&J Hair Haven Shampoo & Conditioner line
• Our full Kids Collection — made with gentle, nourishing ingredients for your little ones.