Refund policy


M&J Hair Haven – Return and Refund Policy

We want you to love your experience with M&J Hair Haven. If something isn’t right, we’re here to help.

Return Window

 

You have 30 days after receiving your item to request a return.

 

Return Eligibility

 

To be eligible for a return:

  • The item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

How to Start a Return

Please contact us at mjhairheavenllc@gmail.com to request a return. Once your return is approved, we’ll send you the return shipping address and detailed instructions.

Note: Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong item, contact us immediately at mjhairheavenllc@gmail.com so we can resolve the issue.


Non- Returnable Items

Certain types of items cannot be returned, including:

  • Personal care products (such as opened beauty products)
  • Custom or personalized Items
  • Hazar Materials (like flammable liquids or gases)
  • Gif cards

If you have questions about your specific item, reach out to us before starting a return.

Exchanges

We don’t offer direct exchanges. The fastest way to get what you need is to return your item and place a new order once the return is accepted.

European Union Customers 

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Items must meet the return eligibility criteria listed above.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take time for your bank or credit card company to process and post the refund.


If more than 15 business days have passed since we’ve approved your return, please contact us at mjhairheavenllc@gmail.com.